The UTS Library complies with the UTS Privacy Management Plan approved by Council resolution number COU/00/66 (currently under review).
The UTS Library respects the privacy of clients in compliance with federal and state laws and professional standards. The UTS Library will not reveal the identities of individual clients nor reveal the information sources or services they consult unless required by law. The UTS Library Privacy Management Plan applies to all resources regardless of their format or means of delivery as well as to all UTS Library services.
Privacy management plan
The UTS Library's key functions are defined under the UTS Privacy Management Plan as:
'Management and provision of UTS Library and information services'.
Under these key functions, the UTS Library's main use of personal information is:
- Identification of clients
- Assessment of clients' eligibility to use UTS Library resources
The UTS Library respects the privacy of clients in compliance with federal and state laws and professional standards. The UTS Library will not reveal the identities of individual clients nor reveal the information sources or services they consult unless required by law. This Code applies to all resources regardless of their format or means of delivery as well as to all UTS Library services.
The UTS Library from time to time may aggregate and retain user data in order to investigate the use or value of resources, facilities and services. It will, however, neither collect nor retain information identifying individuals except during the period when and only for the purpose that such record is necessary as part of delivering a particular service.
Data on individuals will not be shared with parties external to the University, unless required by law or to provide Library services.
The UTS Library has security measures in place to protect against loss, misuse and alteration of information under our control. The Library meets legislative requirements and follows industry best practice standards to ensure the security of information.
The privacy of all borrowers of UTS Library materials is respected. Unless required by law or UTS the Library will not reveal the names of individual borrowers nor reveal what items are, or have been, checked out to or requested by any individual.
Comments, purchase recommendations, gifts-in-kind, and special requests from clients make an important contribution to building and shaping the Library's collections. Purchase, transfer, and related collection management requests linked to individual clients are treated as confidential information and are not shared outside the University without permission. Within the Library, user names are temporarily attached to internal records and used by relevant staff to facilitate necessary UTS Library services.
The UTS Library expects providers to follow Privacy Code standards in the performance of products they license, lease or sell to the Library consistent with those of the Library. The Library will seek to ensure that contracts, licenses, agreements and arrangements for information include explicit assurance that the product and its vendor, as standard practice, protects the identity of individual clients and the information they use. This expectation does not apply to information to which the Library merely links without a license or other formal relationship.
To provide additional personalised services (for example, help in using resources or profiling user interests for subsequent notification) service providers may require clients to identify themselves. Such identification will be only at the user's discretion and will require the user to follow clearly indicated procedures before the service is activated. No user identification will be required by service providers simply to access the information covered by the Library's license agreement with that service provider. The service provider may not sell, lease, or loan information identifying individual clients, individual user workstations, or the information they use to parties outside the University unless authorised in advance by each individual user. Service providers may aggregate and retain information with personal identifiers removed, in order to investigate the use or value of resources and services.
Requests for InterLibrary Loans and document delivery services are confidential. Information about requests is shared in some cases with other UTS Library staff for collection development purposes. This information remains confidential within the UTS Library. Documentation of requests may be retained as necessary for the UTS Library to comply with auditing, copyright or other regulations.
The UTS Library's computer-based access systems frequently track or 'log' the actions performed by clients of those systems. Transaction level logging that can be tied to individuals may be kept intact for a limited period of time for trouble-shooting and problem resolution related to system functions and service transactions. Data extracted from client use of the digital systems may also be used by the University to analyse student progress. During the period this information is retained, it is held in confidence and is not shared with parties outside the University unless required by law.
Reference and research consultation services are confidential and information about individuals using these services will not be shared outside the UTS Library. UTS Library staff will not reveal the identity of University clients, the nature of their inquiries, nor the information or sources they consult outside the University. Data with personal identifiers removed about reference or research consultations may be recorded for management or assessment purposes or to compile information on frequently asked questions.
The UTS Library may obtain information and data through surveys (group or individual interviews or other means) assessing services, collections, facilities, resources, etc, or in support of research related to library and information services. This information and data is confidential and will not be shared without permission except in aggregations which protect the privacy of individual participants.