UTS Library

Survey Feedback

Your feedback helps us improve our services and collections and plan for the future of UTS Library. We have two main sources of information to tell us what you think we are doing well and areas where we can improve:

  • the annual Student Satisfaction Survey, which includes specific questions about the  Library’s collections, spaces and research training programs
  • the biannual LibQual Survey, which is an in-depth analysis of all aspects of the Library’s operations and allows us to benchmark against other university libraries.

Of course, you can also send us your feedback at any time using our online Comments and Suggestions page.

We are listening

You have been telling us!

Results from our most recent survey, the Student Satisfaction Survey 2013, were overwhelmingly positive, but we can still find ways to improve.

Library Collections

We are listening - our print and online collections are meeting your needs,
but access to textbooks is important to you.

  • Over 86% of you agreed the Library’s online information resources meet your needs.
  • Over 75% of you agreed the Library’s printed collections meet your needs.
  • Over 76% of you said you can obtain the materials listed in your subject outline from UTS Library.
  • We received 9 comments (from around 150) stating you would like more textbooks or online textbooks.
  • We are adding around 20,000 printed books to our collection a year and constantly add new online resources to ensure our collection continues to meet your needs.
  • We recently reviewed the books in our Reserve Collection of high use textbooks and recommended readings and made sure wherever a copy is available we have subscribed to an electronic version of the book as well as the print copies. This resulted in an additional 18 ebooks added to our collection.

Library Spaces

We are listening - you like the Library spaces but want more of them.

  • Almost 70% of you agreed the study spaces in the Library meet your needs, but you also told us you want more desks, more computers, and more places for individual and quiet study.
  • We are currently moving low-use print material into our newly completed Library Retrieval System (LRS) which will create more floor space at the City Campus Library for more quiet and individual study spaces and more group study rooms.
  • We are reviewing the distribution of computers across the City and Kuring-gai Campus Libraries to make sure computers are located where they will be most used, without compromising our services at the Kuring-gai Campus. 

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