Leaderboard menu

UTS Library

Requests, Recalls & Returns

Using the Request service at UTS Library you can request that an item be placed on hold.

How to place a request

  1. Locate the item in the Catalogue
  2. Open the item by clicking on the item's title
  3. Click on Request Item
  4. Type in your MyLibrary username and password
  5. Choose a pickup location
    (Note: Requests for journal articles will normally be sent to your UTS email address)
  6. Click on SUBMIT
  7. Select Logout at the end of your session

Request an Item

Tips

  • books: select the one with the closest due date
  • journals: fill in the required information ie title, author, volume, issue, year and pages

Pick up locations

  1. City Campus Library requests and BONUS+ items are to be collected from the Hold shelves located in Open Reserve.
  2. Kuring-gai Campus Library requests and BONUS+ items are to be collected from the Loans Desk.

How to cancel a request

  1. Go to MyLibrary
  2. Type in your MyLibrary username and password.
  3. Click on the link Requests outstanding
  4. Select Cancel selected items or Cancel all
  5. Select Logout at the end of your session

Requesting books

  • UTS & INSEARCH staff and students may request books from the UTS collections
  • by placing a request you are asking that a copy of an item be reserved for you
  • the item may be out on loan or available at the other UTS campus library
  • if you do not meet certain conditions, the request will not be processed (see conditions below)
  • if the item is available at another campus, allow 2-3 working days for the items to arrive at the pickup location. You will be notified by email when it arrives.
  • if the item is on loan, and no other copy is available, we will recall the item from the current user who will have 7 days to return it (see Recalls tab)
  • you can request items from BONUS+
  • there may be a limit on the number of requests you can place at one time
  • you can check the progress of your requests online through the Catalogue under MyLibrary. If the request is ready the status will show as on Holdshelf. It is then kept at the Loans Desk for up to 7 days (if it is from the general collection) or 3 days (if it is from the 7-day Loan Collection). Please check the pickup by date on your notice. During that time, no other client may access the item.
  • please cancel any requests you no longer require as a courtesy to other clients. You can cancel requests in MyLibrary.

Requesting copies of Journal articles

  • UTS & INSEARCH staff and students may request copies of journal articles from the UTS Collections, if they are located at the other UTS campus Library
  • copies of journal articles will be emailed to your UTS email address
  • if you do not meet certain conditions, the request will not be processed (see Conditions below)

Conditions

Conditions – Books

  • requests can only be placed if the item is currently out on loan or available at the other UTS campus library
  • if the item is available at another campus, allow 2-3 working days for the item to arrive at the pickup location
  • there may be a limit on how many requests you can place at one time
  • you will be notified by email when the request is available for you to collect
  • when items arrive for collection, you have 3 days to collect 7-day loans and 7 days to collect General Collection items
  • your fines must be $29 or less
  • you can view your requests or cancel your requests in MyLibrary

Conditions – Journal articles

  • requests can only be placed if the journal is located at the other UTS campus library and is not available electronically
  • a copy of the journal will be sent to your email address
  • you can view your requests or cancel your requests in MyLibrary
  • your fines must be $29 or less

Requests for regional and remote students

UTS members who live outside the Sydney area may request items from the UTS Collections. We cannot send whole books, but we will mail out copies of journal articles or a chapter of a book. Please place your requests through the Regional & Remote Students webpage (see Off Campus Document Delivery Form).

UTS staff and researchers from the Health Psychology Unit at RNS may make special pickup and delivery requests. Please contact Beth.Marnane@uts.edu.au

Items borrowed are subject to recall

The due date is not guaranteed, because in order to share access to our resources, the Library reserves the right to recall items if they are needed by other clients. This may result in the due date being reduced.

All users are guaranteed a minimum 2-week loan period for general collection items.

Recalls for items are sent out the day after a hold is placed, so it is possible that you may have a reduced loan period.

Fines will apply for all overdue items and if recalled items are returned after the new due date, the fine will be double the original fine amount per day. i.e. a fine of $1.00 per day will increase to $2.00 per day for general collection items and a fine of $5.00 per day will increase to $10.00 per day for 7-day loans.

If you return or try to renew your books on the day they are due or when they are overdue you may find that someone has very recently placed a hold on them and there has not been time for us to send out a recall.

If an item is not available via the Catalogue, try  BONUS+ for a copy from another University Library and collect it a few days later.

Due Date

The due date for returning your loans is printed on the slip presented to you when you borrow the items. After this date, the items become overdue and a fine will apply.

Where to Return

During Library hours, please place materials in the chutes located inside the Library. You may return borrowed items (except overnight Reserve Loans) to either the City Campus Library or the Kuring-gai Campus Library.

For your convenience, return bins have been installed in Building 1, Level 4 (foyer) and Building 10, Jones St entry. The return bins are emptied at 8.00am Monday to Friday. They are not emptied on weekends or public holidays. Items returned to these bins will remain on your Library record until they reach the UTS Library. If your items are due back soon, please return them directly to the Library to avoid penalties for late return.

Reserve Loans should be returned to the campus library where they were borrowed.

There are after hours return chutes at the City and Kuring-gai Campuses which are available 24 hours.

Do not return items you have borrowed to the shelves or leave them on tables in the Library. They will be reshelved without being removed from your borrowing record.

When an item is returned and discharged from your Library record, the Catalogue will display the message Recently Returned for 24 hours.

Related Questions

1 answer|33 votes|5400 views|David asked about Requests, Recalls & Returns 11 months ago
1 answer|12 votes|5410 views|David van Reyk asked about Requests, Recalls & Returns 10 months ago
1 answer|5 votes|11313 views|Chloe asked about Requests, Recalls & Returns 1 year ago
2 answers|5 votes|11103 views|Fiona Jane asked about Requests, Recalls & Returns 2 years ago