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I received an error message when I tried to generate my bibliography. What can I do?

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If you receive an error

UTS Library's picture
UTS Library, 6 years ago

If you receive an error message when processing your paper, here are a few things to check:

1. Make sure all citation placeholders (the things you inserted into your paper) have opening and closing double curly brackets {{ }}. You can use the word processors "find" feature to easily check your placeholders.

2. Make sure any multiple citation place holders are separated by a semi-colon. For example: {{39 Smith 2001; 57 Jones 2004}}

3. If you are using in-text switches, make sure the switch appears directly after the citation placeholder BUT before the semi-colon separator. For example: {{39 Smith 2001/f p. 43; 57 Jones 2004}}

4. Make sure the Reference ID numbers you are citing in your paper, are in your RefWorks database. You may have inserted a citation place holder and then subsequently deleted the record from your account. RefWorks will be unable to locate a reference and this will cause your bibliography to fail. If you are still having problems generating your bibliography, contact RefWorks Technical Support atsupport@RefWorks.com.

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