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I get asked for a product key when I download EndNote. How do I get this?

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You do not need to know the

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UTS Library, 2 years ago

You do not need to know the product key. On a PC, the problem occurs because you did not extract the file from the downloaded zip file. Reread the downloading instructions, making sure you right click the downloaded zip file and extract before you try to install the program.

If you are a being asked for a product key with the Macintosh version, there is a problem with the download file and you should report it to the library so that we can fix it.

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