Passiona asked
about
2 years ago:
Can't download info from Company360 database
Trying to download a list of company;s from Company 360 and receive this error
"Credit Cost Information
Total credits required 1
Credits available 0
Your subscription does not contain enough credits to download the report"
It also says "charge to cient code: UTS11272592" but it has the "generate report" greyed out/
Thanks for your help
2 answers
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Answers
Hi Passiona,
Hi Passiona,
OK this is hopefully the final step in the saga of figuring this out. I've been informed that the credits are for downloads and so you should be able to view all the information, just not download it into a report. Copy paste doesn't seem to work either sadly. Anyway Patrick from business has informed me that the library is opposed to paying for the download credits as they are very expensive and so I'm afraid you won't be able to download the info you want.
Apologies,
David
Thanks for this Passiona,
Thanks for this Passiona,
I'll report this error to our Scholarly Information department and advise you asap.
David