UTS Library

I cannot use my UTS webmail account to register EndNote

I cannot use my UTS webmail account to register EndNote


This is Ni Wang.

I have followed the instruction of the "EndNote Online" on the webpage of the UTS library website.

I used my UTS webmail address and my password of my UTS webmail, But it keeps remaind me "The email ID and password do not match. Please try again".

I don't think I match them in a wrong way, cause I cheched lots of time and I can easily log on my UTS webmail.

I don't know what is going on. Looking forward for your reply.



Thanks and regards


2 answers


Hi Ni,

D Litting's picture
D Litting, 1 year ago

Hi Ni,

I'm not entirely sure what's going wrong here. Have you tried using your student number@uts.edu.au as the logon? It's possible using your name@student.uts.edu.au is confusing EndNote Web. That's just a guess though. 

If nothing else works are you able to come into the library? If so please contact me - david.litting@uts.edu.au and I'll see if I can sit down with you and get EndNote web to work.




Lucy's picture
Lucy, 1 year ago


I also can't get it to work.  I have tried using both emails you have listed.  




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