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Hi, I'm trying to install Endnote but it's asking for a product key. Hasn't previously done this before. Can you look into this please? Thanks.

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Hi Alumni User,

D Litting's picture
D Litting, 5 years ago

Hi Alumni User,

In my experience the 'product key' issue comes up when you've downloaded EndNote onto your desktop and it arrives in a zip file form. Inside this zipped folder you can see an install program, and if you click the install program it asks for a product key.

The way to avoid this is to unzip the folder you've downloaded for EndNote. This will create a new, unzipped folder which contains a similar looking install file. When you run that install file everything should be fine.

Hope this helps!

 

David @ UTS Library

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