Make sure your browser or internet security/firewall software is not blocking the RefWorks site. Some browsers have a setting where you can make RefWorks a trusted site. Make sure you are logging in correct place:
if you are on-campus, the login screen should say “RefWorks User Login for (your University or Institution’s name appears here)” and there’s a place for your login name and password.
if you are off-campus access RefWorks via the library database page.
Answers
Make sure your browser or
Make sure your browser or internet security/firewall software is not blocking the RefWorks site. Some browsers have a setting where you can make RefWorks a trusted site. Make sure you are logging in correct place: