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Can't access databases - error message Web Application Firewall Triggered

Hi

Last two days been uable to access any databases using Chrome Operah or Firefox on Windows and Linus machines ... Explore works for some -  but not all (esp AGIS site). (And my levels of frustration having to use that poorly designed excuse for software is wearing thin) My android device is still working using Chrome.

Error message is "The transfer has triggered a web aplication forewall. This trasnfer is blocked. "

thanks

26 answers
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Answers

Hi Tiffany

Meijun's picture
Meijun, 9 months ago

Hi Tiffany

This is an issue where Off-campus students are receiving a firewall error message when trying to access full text of articles.  We are working on resolving this as soon as possible, but in the meantime, please try:

You can also contact the Library for assistance using Ask a Librarian.

We apologise for any inconvenience this may cause.​

Regards

Meijun

Hi Tiffany

Meijun's picture
Meijun, 9 months ago

Hi Tiffany

Just to let you know this should be resolved. Please contact us if you are still having issues.

Regards

Meijun

I'm also having the problem

Matthew's picture
Matthew, 2 months ago

I'm also having the problem right now from off-campus. Everything works until I click on one of the links to take me to the full text and the web application firewall message occurs

I am also having the same

Brody's picture
Brody, 2 months ago

I am also having the same issue! I also receive this message whenever I go to click on a full text " 

Software error:

DBLayer::Base::DBEngine::_execute_single_update: Cannot execute         INSERT INTO
        SFX_REQUEST (SERIALIZED,MODIFIED)
        VALUES (?,NOW())
  Table './sfxlcl41/SFX_REQUEST' is marked as crashed and should be repaired 
Parameters: 1234ContextObject::Engine"
 
Please help I cannot go any further with my assignment until this site is fixed! 

I am having same issue .

Alghanmi's picture
Alghanmi, 2 months ago

I am having same issue .

this is really annoying! can't really do anything with the assignment which is due tomorrow !

Hi all

Meijun's picture
Meijun, 2 months ago

Hi all

ITD has confirmed the Web Application Firewall problem is now resolved.

Regards

Meijun

Glad I’m not the only one!

Amy's picture
Amy, 2 months ago

Glad I’m not the only one! This is causing major problems as all students have assignments due very soon. Please fix this issue ASAP.

Hi Alisha, 

Librarian Ashley's picture
Librarian Ashley, 2 months ago

Hi Alisha, 

Our apologies for that, could you please contact us via our Ask a Librarian service with details about what you were trying to access (e.g. MyLibrary or the name of the database) plus your student number and contact details. Hopefully, we can identify the issue and fix it for you ASAP. Let us know if you need help accessing materials while we are fixing it the issue. 

Regards, 

Ashley

Also having the same problem

Eugene's picture
Eugene, 3 weeks ago

Also having the same problem currently. Only when I try to open one of the articles in the "People interested in this article were also interested in" section on SFX.

This problem has been noted

Librarian Sean Riley's picture
Librarian Sean Riley, 1 month ago

This problem has been noted and reported to IT. We apologize for the inconvenience.

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