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Hi Parisa

Patrick's picture
Patrick, 5 years ago

Hi Parisa

I think this should be referenced as a web page, given that print copies are likely to be hard to find.

If you are using AGLC, the relevant section is 6.15 Internet Materials.

You'll need to determine the Author, a bit tricky in this case. I don't think it's the Chief Executive, who wrote the foreword. At the end of the document the contact is to the Customer Service Unit, this is probably best. Otherwise, ACT Government (which would also be the website name). The title would be ACT Public Service: Customer Service Standards.

Hope this helps



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