UTS Library

Keyword Search

Browse Questions

Endnote 9.3.1 Mac OS Catalina

Just trying to install EndNote - went with 9 as I have just installed Catalina. Have had a problem. When I finish installing EndNote X9 and try to open it I get the error message:

"EndNote X9" needs to be updated.

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

 

So then I run the EndNote X9.3.1 Updater and get the error message

"This updater was unable to find any copies of EndNote that could be updated to EndNote X9.3.1"

 

This is very frustrating. Tried installing X8 - no luck. Visited EndNote's site 

Important parts in bold:

EndNote X9 for macOS Customers
EndNote X9 for macOS has been updated for compatibility with Catalina. If you already have EndNote X9, please install all updates as they become available to avoid interruption in your workflow. You can access the updates here.

However, if you have already upgraded to Catalina OS before updating your EndNote program to EndNote X9.3.1, the EndNote app will be disabled in the Applications folder. To fix this, you would need to reinstall the EndNote X9 version with the latest update (EndNote X9.3.1).

You can download the EndNote X9.3.1 updated installer file from here

Once downloaded, double click the installer file to proceed with installation. During installation, click OK when asked to overwrite the existing application.

For Single User Licenses: You will need to enter the EndNote X9 Product Key to complete the installation.

Note: If you are part of a site license, please check your university or company web site to update to EndNote X9.3.1.

https://support.clarivate.com/Endnote/s/article/EndNote-for-Mac-macOS-Catalina-Compatibility?language=en_US

 

Therefore please update the DMG file to the 9.3.1 version so people who already installed Catalina can access the software. Thanks!

4 answers
1759 views

Answers

Hi Katerine,

D Litting's picture
D Litting, 6 months ago

Hi Katerine,

I've emailed you a link. Hopefully it works.

Thanks,

David

Hi David,

Valentina's picture
Valentina, 6 months ago

Hi David,

I am struggling with exactly the same issue. May I ask you for the link?

Katherine-did it work?

Cheers,

Valentina.
19.

Hi David,

Valentina's picture
Valentina, 6 months ago

Hi David,

I am struggling with exactly the same issue. May I ask you for the link?

Katherine-did it work?

Cheers,

Valentina.
19.

Answer question