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Unable to access PDF articles from Science Direct external to UTS (from Prince of Wales Hospital)

2 answers


Hi Amy,

D Litting's picture
D Litting, 6 years ago

Hi Amy,

I think our ezyproxy is having trouble at the moment - I've been informed that if you clear the cache on your web browser that this will remedy the problem - I hope so anyway. Try following the step below that suits your setup and let me know if it doesn't work:


Click the menu icon in the upper
right corner of the browser to the right. Click settings on the bottom of the

A faster way to get there is to
press Control+Shift+Delete on a PC, or Shift+Command+Delete on a Mac.


On a PC, click the
"Firefox" menu in the top left corner. Next, select the right arrow
next to "History >", and click "Clear Recent History"

press Ctrl+Shift+Delete to open the recent history window.

On a Mac, from the Tools menu,
select "Clear Recent History…"

you can press Shift-Command-Delete.


Once your browser is open, click
the Safari menu and select Empty Cache, then click Empty

Internet Explorer

Click the Tools menu. Click the
Delete Browsing History link at the top.

Thanks! I've been informed that this problem should be completely fixed soon


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