Feedback and Complaints


UTS Library regularly seeks feedback from clients throughout the year through a number of mechanisms including:

In 2022, findings were used to:

  • create new informal sitting spaces such as the lounge area (UTS Library, level 7)
  • supply extra tables with power points in informal learning spaces (UTS Central)
  • improve the room bookings system on the Library website.

In 2023, findings were used to:

  • improve study spaces in UTS Central with an additional 200+ seats

Submit a complaint

Our client services charter lays out our commitment to providing high quality services, collections and facilities to meet the needs of the UTS community.

Complaints can be raised directly with Library executive by emailing library.complaints [at] We endeavour to provide a response to your feedback within 5 working days.